Originally Posted by
PointWeasel
I agree with you in many respects of your saga, Air Canada is consistently inconsistent. Its a total crapshoot when at the airport and while they have many fantastic agents, there are also quite a few duds.
That being said, unless you were getting ongoing error messages with online check-in due to the FRA-OTP segment (something that is becoming increasingly annoying with AC's online check-in "enhancements") you should have had a boarding pass on your mobile or in your hands before you left the office and got stuck in YYC's notorious Deerfoot crawl in the late afternoon.
As others have said in this thread. Never, ever, leave the counter without something in your hands. This crap about your TA 'releasing' the booking is a smokescreen and I would have stood my ground at the counter.
Lesson learned I guess.
So what's Plan B? Now my interest is peaked.
There is no Plan B; AC was - as I have made clear - perfectly within their rights to do what they did. Plus, the trip was a quasi-MR; the time I'd booked off of work doesn't allow me to extend a later stay.
If the agent at the AC ticketing counter had put me on the YYC-LHR-FRA-OTP routing she had found, or the YYC-YYZ-BOS-FRA-OTP routing she found after that, I would have been here praising AC to the skies about how they'd managed to accomodate me after my screw-up; if they'd simply said "You've missed the flight, and we're sorry, but there isn't anything the fare rules allow us to do", I would have been here posting "Why you need to get to the airport before the gate closes - an object example"
It's being taunted with possible solutions that is [redacted] me off.
Actually, there is a plan B; I'm going to speak to my boss and see if he will permit me to book future YYC-TXL flights in J on BA / AB. We're a small enough company that they might be willing to accomodate me.
TB-ES