i called [the 1K number]
they answer hi, name is xyz...welcome to the Premier line...i ask if this is the 1K line...they say, yes...for all elites...woman not very helpful as I ask if 1K line is gone or not...she says its still here for baggage etc..or mileage plus..
call back..(like usual) another woman says its still here, just using it for all premiers now as they are overwhelmed with calls. I tell her i am REALLY annoyed..(looking for the old 1K bunch of savers i can't find online anymore)...
says she will get me to a 1K agent that can help. On hold now...
Anyone know the true answer?? Also, can they help me get back any of the upgrade certs i have "used" but were not returned.. (tongue/cheek)
These people need to get their act together...simple solution was NOT to remove all the current elite processes for 1Ks.
and apparently it is answered by a phone bank in a treehouse somewhere in cambodia....and the windows are open, not only can they not comprehend english, but the wind is blowing through the phone...
ok..I am done. incredible experience. best of luck figuring this out united
Last edited by FlyinHawaiian; May 11, 2012 at 5:48 am
Reason: merge