Old May 10, 12, 8:35 pm
  #12  
Hachiko
 
Join Date: Sep 2010
Posts: 348
Originally Posted by mbluecpa View Post
I probably hear a good handful of times a year from a FA on a delayed inbound flight to a hub something along the lines of "don't worry about connections, all flights are delayed," or a favorite, "they'll hold flights for connecting passengers." Only once in memory have I heard the honest truth from a then-NW FA, to the effect of "we don't hold planes, you've missed your connection, see someone to rebook."
I always tell my passengers that many flights are delayed and they should not stress until we arrive at the destination, as there is very little that can be done in the mean time. Part of my welcome announcement in these situations is to be sure to check the boards as many flights are delayed and it is possible your connection has not yet departed.

Then again, I also try to gather flight numbers from my passengers and check them via my phone when we land so that everyone has a good idea of whats happening before I even get the door open.
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