DL 5440 Atlanta to Baton Rouge - computer theft
My wife flew own DL5440 today, a CRJ. Her briefcase was too big to fit under the seat so they had her gate check it. Nothing unusual there until she got to Baton Rouge an her Apple computer was gone...It's pretty bad when a company tells you to do something and then the customer's equipment is stolen. She is obviously upset and the baggage agent response is that it is not Delta's fault. The baggage agents response was to have her file a police report and file a claim with our insurance.
Anybody else had this happen and what was your outcome?