the award fee page
http://www.united.com/web/en-US/cont...ticketing.aspx differs from what the system is doing, according to the agent i just got off the phone with.
i was booked on SFO-LHR-ATH but changed it earlier this week to SFO-LAX-LHR-ATH (to get more time in london), 22 days out, and the system charged me $25. i called this morning because i was looking at award fee rules, and the page does say no fee to change routing (keeping origin and destination the same) 21 or more days in advance.
i was hoping to get a refund but she stuck to her guns that any change in routing is $25 for gold and below (or well, to the system's guns, since they have no say, it just tells them what to charge, apparently). maybe i'm missing something?