Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
My guess is that it is a combination of factors:
1. I think AA has been giving out PLT status like candy on Halloween. (just look at UA board).
2. Some call center hours have been cut/closed. (this is rumor I admit).