Originally Posted by
GlobalExpat
Ok, that one I do know, I got a lower price once at bookings.com and on the checkout page it has: Total Price: US$ XXX.XX MYR XXX.XX the guy on the phone only cares about the local currency.
When was it? Was it in the first month when the program has just begun?
There was one time that an agent approved my claim on phone at first, but revoked his decision some hours later by email. It was because of a service fee charged on a refundable room when refunded. The agent and I overlooked that when we were on the phone.
Luckily, I got a "backup" website selling rooms in the same hotel which satisfies the BRG. The only issue was that the "backup" website doesn't have suites but just double rooms. Eventually, I cancelled the reservation of the suite and reserved a double room for BRG. It went through smoothly and didn't affect my trip much.