Originally Posted by boadh398

What can be done for CE pax that have paid Business Fuel Surcharge to BA yet are forced by the same to disembark at rear of aircraft that arrive from Jersey into International gate at LGW, and arrive from Europe into Domestic gate at LHR?

Surely you could at least put steps at front of a/c? (BA323 on 29th April could have done this since ramp was no where near nose of a/c.....), or better still have better ground handling arrangement (particularly at LHR where BA should control the terminal and if they had staff, they could make arrangements to ensure the that arriving pax are allowed to disembark into the terminal and turn "right" by being blocked from Domestic area (but apparently the poor T5 design means this is "impossible")......

So what compensation has been offered to anyone?

Thoughts and experiences.....