Originally Posted by
ffay005
Report from 26th April:
Sent upgrade request (with points) using the form on the web page, 20 minutes later I got a reply and the updated ticket by email. Very fast service!
I haven't experienced that fast service but generally upgrades have been cleared within a 24 hours. I am very satisfied with this service. Requesting a special meal via email, answering to the upgrade email, have been answered in two hours usually. ^