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Old Apr 26, 2012, 11:10 pm
  #9  
Trumpkin
 
Join Date: Sep 2011
Location: New Zealand
Programs: NZ*S plus various hotel programs
Posts: 945
It can sometimes really be the luck of the draw as to if you get a great person at the end of the call to ANZ or not.

I and other people have requested upgrades early and been granted them, although it needs the premium team to be able to action this.
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