Originally Posted by Australian Aviation

From July, jilted airline passengers will be able to take their complaints to a new National Airline Customer Advocate.

Created in response to the federal government’s National Aviation White Paper, the new position will be funded jointly by Qantas, Virgin Australia, Jetstar, Regional Express and Tiger and will work with a committee of representatives from each airline to resolve complaints that customers have been unable to resolve directly with the airlines. The advocate will aim to resolve such complaints within 20 days.

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