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Old Apr 19, 2012, 10:56 pm
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1k650
 
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
Originally Posted by David5885
I am scheduled to fly ORD-IAD-MUC in the next couple days. Despite being a 1K on the waitlist for 2 months it seems very likely that I will get stuck in E+ for the IAD-MUC segment. Thing is that when I booked of course ORD-IAD confirmed immediately. So, as I was used to from the days of PMUA I called to undo the upgrade ORD-IAD so I did not lose a GPU over this. A very friendly agent who incidentally was from PMUA (not PMCO) told me that there is a new policy that if the longer segment does not clear, even if the short segment did clear, they will return my GPU even if I keep the upgrade ORD-IAD. Has anyone else heard of this policy? Should I believe this agent? I hate "new united" garbage like this. Thanks in advance.
Yes, this is correct - although it never hurts to call them and confirm.
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