Originally Posted by
SpookJF
.... But they should know UA's policies, damn it. I mean, the page on United's website regarding the Aer Lingus IAD-MAD flights specifically states that the flight is 100% PQM eligible. .....
It is a poor excuse, but considering the number of changes, the sheer number of "special cases" and the fact all the folks are unfamiliar with 1/2 the operations, I'm not terrible surprised. Such as as PMCO folks are unfamiliar with the unique special case of IAD-MAD flights. Just as PMUA folks are unfamiliar with COPA being a part of MP.
When you call, you are most likely talking to a person whose primary job is as a reservation agent and elite benefits in a corner case they probably never encountered is likely to be unfamiliar to them.