Originally Posted by
1WorldTraveler
Called Amex at 1-800-926-0143 - couple of automated screens and navigated to "cancel a card."
After the rep pulled up my account I told them I was happy with the SPG card but was surprised to see the card renewal fee go up to $65 and was wondering if they could waive it or help me out with the fee.
The rep first stated all of the benefits of the card (SPG points, sheration extra night, ect) and I said those were great but the fee was a problem.
Rep then offered either $50 credit or 5K points.
I went with the 5K points. Total spend on my card is about 50K per year if that helps you with your point negotiations.
Called same number today. Navigated to "cancel a card" and rep went through the same pitch.
Ended up offering 7,000 points to stay. I accepted.