Originally Posted by Deemus7

Sounds like you should think about flying Spirit, where everything is a la carte and you will no longer be forced to pay for such "complex" things...

Honestly, this logic could be extended to an infinite number of businesses where you don't "consume" every part and piece of their operations:

-When you buy gas at the pump, do you ask for a cheaper price because you aren't a "high-maintenance" customer that requires a person to process your transaction?
-When you use a self-checkout lane at the grocery store, do you expect a discount because you are avoiding a real person?
-When you go out to dinner and don't get a bottle of wine, do you ask for a discount because you shouldn't be responsible for upkeep of the restaurant's wine cellar?

When you purchase a ticket, you are agreeing for Delta to get you from point A to point B. Delta is never promising that every cent of your ticket will go towards covering the costs of your simple interactions with them.

Remember too that many of the "high-maintenance" customers that call are charged a direct ticketing fee for the things that can be accomplished online.