Originally Posted by
ResSalesGuy
The true irony is that DL would rather have you sit on hold and then send your call to Jamaice for everyone except PM/DM....it's a slap in the face of alot of fine people, and a total disregard for customer service....
What is the team in
MBJ there for again?
I'm sure the union @ NW would have prevented this...
Then again, DL has led the in-sourcing of customer calls for years... But let's ignore that. 1/2 full offices like those mentioned by
NWA/Deltaflygirl might have more to do with it than anything.