FlyerTalk Forums - View Single Post - The stupid PNR auto-splitting at T-24 needs to stop
Old Apr 15, 2012, 5:15 pm
  #67  
DirtyDan
 
Join Date: Dec 2011
Location: KWI
Programs: I travel for fun these days.
Posts: 383
The only upgraded me on a two person PNR?

Hello FlyerTalk,

I was happy to see I cleared the 72hr upgrade to R on our last domestic leg until I went to pick seats online and noticed they had split the PNR giving me both a new PNR number along with the upgrade but leaving Mrs. Dirty back in Y cabin. I've never had them break our seats apart before, it's always been all-or-none.

After talking to csc, she informed that the new computer system will automatically split the PNR and upgrade only the elite status holder if there is only one R bucket available at the window. Luckily, I was able to get my original seat back (with only $40 of int'l roaming charges) but just though I would share this story.

Is this a new repercussion of the computer change? Should I be watching for it all the time now?

Happened to anyone else recently?

Regards,
DirtyDan
DirtyDan is offline