Originally Posted by
N1120A
I not only had to stay on the phone for nearly TWO HOURS when dealing with getting my mom and her friend's massively delayed flight changed and assuring that the upgrades were still applied, they then somehow used two more upgrades (1 regional and 1 systemwide for no apparent reason) in addition to the 2 regionals I had used for them. Still don't have those upgrades back after 6 days.
I am guessing you are going to have to call to get the upgrades back. Seems they have not fixed this issues, on the plus side it really only took a couple of minutes and they did post back immediately. I have good luck calling on Sunday mornings, have never waited more than a couple of minutes and I have been actually connected to CS that knew how to fix the issues.
Good luck.