Old Apr 9, 12, 7:24 pm
Join Date: Mar 2010
Programs: Delta SkyMiles PM, Starwood SPG Platinum, Hilton HH Honors, UA MP Silver, EK Skywards Silver
Posts: 652
Originally Posted by landeej View Post
Well, I just opted for the points, as I had free breakfast and coffee at work.

As for suite upgrades, the front desk and concierge apologized profusely to me about them not being available, due to the events taking place in the hotel that day, and I didn't bother spending a suite night upgrade for one night. I trust the people giving me the information, and also had business partners who had paid for multiple suites that week, so I know supply was down.

The next day at W City Centre though, I was on the receiving end of a haughty remark from the front desk person, as she informed me that City Centre only has 7 suites, while Lakeshore has 30, and I'd likely not be upgraded at City Centre.

As always, your mileage may vary.
I have never been upgraded at the Lakeshore other than a Spectacular room which is just the same Wonderful room on the other side facing the lake or on a higher floor. I don't know how many suites the Lakeshore has, but I do know that both hotels see a lot of events taking place, the Lakeshore has always had a wedding every time I have been over there. The City Center does have less than 10 suites true, but I've been upgraded over there. Everyone has their own experiences, but it's interesting how they vary as mine was the complete opposite of yours. I personally have found the City Center Welcome desk and Concierge staff to be among the best of all W's, and I have stayed at plenty of them around the country.

Best of luck next time, hope you're able to score an upgrade...the Lakeshore might have more of an opportunity for a suite upgrade since it has more suites as you say but I have found that the City Center takes better care of Platinum guests.
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