I called the extension when considering whether or not to switch to their local service. I did not want the caller id, the price was less depending on what features I chose. I don't think you have to choose the $25 package to get the bonus for switching. The package is listed on the right side of the flier mailing and the switch bonus part on the left. I would call and give the ext. and ask if you can get the switch bonus with what you want, and if you decide to do it, Document first name and employee number of person you talk to and their supervisor and their employee number. 5 phone calls later I am still trying to get the starwood points to post for a at&t online billing bonus.