St. Regis Bal Harbour Resort, Miami Beach, FL [Master Thread]
I just spent 4 nights at the St. Regis Bal Habor. I used points to book the room and then upgraded using the new Platinum suite upgrade benefit.
It is a first rate hotel, an excellent addition to the St. Regis family. The hotel is fully operational; the staff are super keen.
They are still working through a few "bugs":
* the fire alarms were going off/being tested on 2 days this week.
* our suite's air conditioning unit made a cracking sound on an intermittent basis
* the automated lights/curtains stopped working but were quickly reset by maintenance
* the butler service operators need to pay a little more attention to what is being requested. we ordered earl grey tea on 3 separate occasions and on each one they got the order wrong.
But these are all minor quirks far outweighed by the benefits of an amazing, modern, hotel with a great location.
The platinum breakfast is basically the (small, but excellent) continental breakfast buffet with several minor exceptions.