FROM AVIS:
Case #xxxxx
RE: Error on Expiration for US Airways Coupon XXXXX
Dear bkafrick,
Thank you for contacting the Avis E-mail Customer Service team with your customer service inquiry.
We appreciate customers who let us know when things are not right. After reviewing the attached link for US Airways carefully, we have determined that you are absolutely correct. Based on the information available, it appears that the coupon indeed expires on 31DEC12 and not 31MAR12. We apologize for your inconvenience.
I have submitted to our IT Staff to be aware of the issue and working for a resolution. We appreciate your patience during this process.
We appreciate your taking the time to report your experience to us. You have helped in a continuing effort to provide you, and all Avis customers, with the service you expect and deserve.
Thank you again for taking the time to contact us, and we look forward to assisting you with your future rentals.
Sincerely,
XXXX XXXX
Avis Email Customer Service Representative
[email protected]
1-800-352-7900
FAX: 303-824-3050