Originally Posted by
cyborg
Just got off the phone with MP desk about missing credit for a flight. At first they tried to pin it on me for upgrading, hence the ON code, as if it was my fault
After explaining it was a ticket purchased online, then upgraded, they acknowledged the IT problem with the ON code and told me their IT people have assured them this would be corrected by a "Sweep" on 1 April.
From reading this and other FT threads, I thought the "Sweep" was to occur today (Mar 27), hence my inquiry today.
Yes, I also read that March 27 was the correction date for that. Funny that the agent told you April 1 for the sweep, because in another thread someone reported that s/he was told by an agent that the sweep was to occur April 15.
Luckily I never trusted anybody to give me the PQMs for my upgraded to ON segments and I called in weeks ago and asked someone to do it for me. I slid in before the knowledge of any impending sweep became known by most of the agents. Otherwise, I bet that they would have just told me to wait.
I have been "assured" that a $1700 ticket and 15,000 miles I used to upgrade it are "in the refund queue". I'm not sure how long I'll have to wait for that.