Originally Posted by
oenophilist
One other idea that I would have: declare a protest for April, and have each MM member take the purchase of at least one flight that would normally go to United and divert it to another carrier. Then have each member record what they spent on the alternate carrier, and upload it to the website. Also post a review of the experience on the other flight. This shows an immediate financial impact to UA, and makes it clear that the MM have a choice and are willing to use that choice.
And to that point:
After 100% travel on UA (approx. 20K miles) in Jan/Feb, for March $2,900 spent on AA that would have gone to UA, and $1,600 for my wife on LAN that would have gone to UA.
Customer satisfaction means nothing.
Customer LOYALTY means EVERYTHING!
http://www.millionmilersunited.com/