Originally Posted by
dcline414
And if the changes are as drastic as the rumors suggest, I think they could roll it out in a way that gives people time to react and adapt their travel accordingly (either toward or away from Delta, depending on the details). Their silence in response to the rumors is not very reassuring in this regard.
Their response is to have the system down so we can't redeem award Business class on AF/KL.
On a more serious note, Delta likes to spring surprises on their customers in the middle of the qualifying year. There is nothing new about that. Especially if their changes are likely to steer customers away.