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Old Mar 23, 12, 12:19 pm
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
I was sitting at an unused gate at ORD this week eating a snack and avoiding the congestion at my departure gate where I overheard an agent talking to I'm guessing either a trainer or supervisor. What was interesting to me was that they were talking all about "lists" and it was clear the trainer/supe had a clear idea in his head of what the different lists were and where they get accessed in the system. The agent was not there yet. They talked about working the "Oversell list" (or some name like that). Seems the agent really wanted to figure out that list and how to work it. Anyway, that sounds like it could be the list used for any VDBs or IDBs. If any of our resident agents can chime in they can set me straight
Beerman92 is offline