What I am saying is these are the basics that Hertz front line staff cant seem to figure out. It would be as if on all of your airline reservations your FF number would just disapere, and you would not be credited miles. Then you have to figure out on which it happened, spend time calling in, waiting on hold, have the call center agent scratch their head as to what happen, come up with some excuse and promiss to fix it....
6 of 7 rentals with hertz I had to call in
0 of 5 rentals with National...
National even held my rental for 4 hours when my flight was late where Hertz canceled it even tho both where provided with my flight info.