Old Mar 21, 12, 8:13 pm
  #8  
DBCme
 
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,458
Originally Posted by cfischer View Post
wow, you actually got a reply? That's crazy talk! Never mind the $100 CO voucher, but getting a reply is the unbelievable thing. I have 6-7 requests going for 1-3 weeks now and no reply on any of them. Wrong mileage credits, wrong paid upgrade processing (where is my refund!!!), PMUA mileage retro-credits etc. etc. Last attempt to call them about some of the issues resulted in > 45 minute wait time.
Do you have a spreadsheet to keep track of all this?
It's sad that might even be necessary.
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