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Old Mar 20, 12, 8:39 am
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
Originally Posted by cruisr View Post
Well, here I am on the phone again because they completely screwed up my reservation. They deleted one complete leg and they charged me 20K more miles than they should have. I can not get an PMCO rep and the PMUA reps have no idea what to do.

I am burning all my miles with UA and going somewhere else. I don't care I will drive to JFK if I cant get flts from EWR. I can't stand what is going on.

Is anybody listening. I am a 1K and have for the last 15 or 16 years been mostly Gold/Plat with CO. I stopped flying UA becuase they kept messing everything up and now I am back at the same place

I'm getting too old for this.
Not sure that the grass is any greener anywhere else. The issue of agents not knowing the process / systems will pass - I just don't see that being a long term problem. Whether you feel the other changes happening right now are too much to deal with is another matter!
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