Originally Posted by
twocoasts
I have been Elite on Continental for years and I have to say I thought the customer service was outstanding (and I'm pretty hard to please). I dreaded that the United culture would taint the Continental, customer-oriented service I was used to, and from what I've seen, my fears were well founded.
To me it seems they are actually forcing the CO culture on United. CO was so isolated before and could do waht they wanted with their passengers. Now that their culture is being applied to a larger system its failures are becoming evident. I have had some okay and poor flights on CO in the past two years, but the hype around them from loyal flyers never seemed to live up to the service I was and have been provided on CO flights.