Originally Posted by
cruisr
When it was CO they did combine two one way records into a RT record and thus saved points over two one ways.
I have yet to speak to someone who was a CO employee, since the merger. I can tell you for a fact, as I have done it in the past, CO WAS able to combine two one ways into a RT
I do not think that your previous reservation was indeed combined, but instead, one of the two situations occurred:
Ticket from A-B and B-A were cancelled, miles manually recredited, then a new A-B-A ticket was issued.
Ticket from B-A was cancelled, miles manually recredited, and then A-B ticket was modified to include A-B-A.