Originally Posted by
UAPremierGuy
Just to add to the discussion, [snip]
Except for some misplaced miles, all is ok with me, my colleagues, and my loved ones travel so far. The problem UA has, although it appears there are more each day, is this; If I lose trust that they can't a) transport me successfully, b) my colleagues on time, c) my family with respect, they lose my endorsement (which is well earned), and we all go elsewhere.