FlyerTalk Forums - View Single Post - LAX Meltdown; Scary Situation, unbelievable agents...
Old Mar 19, 2012, 1:50 pm
  #79  
bniu
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Originally Posted by CollegeFlyer
My guess is that the GAs offloaded a bunch of pax from the flight (either systematically or arbitrarily), so their BPs would not work anymore. But the GAs did not want to tell the pax that they were offloaded (or why). So by letting the scanner beep and reject the pax, they can just blame "the computer."
So basically the employee was much more interested in covering their own 'image' instead of solving the problem?

This sounds just like what the UPS guy who started the right turn strategy talked about at a seminar a week ago at my school. He said the biggest obstacle was idiot middle managers who would order their drivers to do three right turns to eliminate a left turn and they would come up to him all proud at the end of the month showing that they eliminated every single left turn!!! He promptly fired those idiots on the spot.
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