Old Mar 19, 12, 2:39 pm
Join Date: Mar 2010
Location: IAH
Programs: IHG Gold Ambassador
Posts: 301
All this seems to stem from poor training, employee discontent, and passenger discontent. UACO has control of two of those three issues and if those two issues were handled properly they wouldn't end up with the third issue. Hopefully things change for the better. I had a very, very poor flight experience on 3/7. I contacted UA Insider but have yet to receive a response. I guess the employees are under too much work to deal with issue properly. Customers are already leaving in droves and incidents like the OP's aren't going to help at all.
mgobluetex is offline