Originally Posted by
Weatherboy
What got me was that the agents had at least 3 hours to figure things out. They probably could have met with each passenger, review their itinerary, and rebook them if they were facing a misconnect...with plenty of time. Instead, they let the gate scanner identify problem passengers and they had a firedrill upon firedrill situation of irate passengers pile on at boarding time which further delayed the departure. Maybe the new system is so flawed (or the agents lack the training) to identify and/or deal with problem passengers before the boarding process?
Once, I had traveled on a heavily overbooked flight on CO.
First, I got bumped 2 days before my travel.
They just wanted to lie to me and asked me to pay for the hotel by myself.
I was put back to the original flight after they couldn't lie anymore.
The day of departure, the agents knew the flight was heavily overbooked and the flight was delayed as well. They had extra time to call people to
be added to the VDB lists. They didn't do anything and just chatted with
each other. They finally announced that they need VDB when they STARTED
boarding. Therefore, our flight delayed for another 30 minutes because
they were trying to figure out which seats were still empty and who could
be volunteers. I am not surprised how they handle your flight for overbooking but I am surprised about their attitude.