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Thread: Don't Blame the Employees
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Old Mar 18, 2012, 10:54 am
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avidflyer
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Originally Posted by Plane-is-home
We shouldn't blame all the employees, but some seem to enjoy the new way of treating customers a bit too much.
I cant believe I am saying this but I tend to agree. I have flown 6 segments this weekend and there some almost seem happy to tell you "that's the way it is now". I think UA needs to reinforce that while it is not the employee's fault it is is most certainly not the CUSTOMERS fault.
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