[QUOTE]Originally posted by FQTV:
[B]Even in undesirable circumstances I have not felt that I have been intentionally misled by anyone at CO.

FQTV: The ability to make incorrect assumptions doesn't change the facts, but it can affect your perception, which becomes your reality.

You made a number of incorrect assumptions. I never "react", since that is the what happens when people fail to plan or "act".

I constantly write "at-a-boys" when service is exceptional and "uh-ohs" when service is below par.

This incident has been such a thorn that it prompted me to post on this sight to see if it was "just a thorn" or if others had had similar problems. The fact that you haven't is great, but because I'm not quick to assume, I will wait to hear from others before forming an opinion.