Had sent a letter into CS, addressing my situation - and that it was an unpleasant experience for myself and my SO on my first International trip with United.. here's the response I got back. Just an apology....
"Dear Mr. HEISAUDIHERE:
We regret that you didn't get the seat you expected on your recent flight, and sincerely apologize for any inconvenience this may have caused you. You are correct Economy Plus is complimentary for Premier Gold; unfortunately, there was no way for the Flight Attendant or Gate Agent to verify this on the new computer system. At this time, we cannot offer anything except an apology. The computers are being synchronized and senior management is aware of the problem.
We are able to fulfill our guests' seat requests the majority of the time, and we hope to be able to do so for you in the future. We appreciate this opportunity to respond and look forward to serving you.
Regards,
XXXX XXXX
United Airlines Customer Care"
Last edited by iluv2fly; Mar 14, 2012 at 5:45 pm
Reason: per policy