FlyerTalk Forums - View Single Post - Award reservation never ticketed by UA, now missing segments.
Old Mar 13, 12, 9:16 am
  #1  
Mabuk dan gila
 
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,911
Award reservation never ticketed by UA, now missing segments.

This is nice. Saturday I tried to purchase an award ticket on united.com. Got the "Your purchase is confirmed. You will be promptly notified once the internal processing of your reservation has been finalized" message, e-mails came promising ticketing "soon", all that. A really nice itinerary to Asia on CA and TG on holiday dates.

Three days later it still never ticketed. Now 3 of the CA segments have disappeared off the reservation. I presume because they were reserved but United never ticketed it.

I presume this is much more complicated because they were CA flights and there is no more award availability on any of those flights so it's not like United can just rebook it w/o involving the other airline. Plus I can't even call United until I have hours of free time to spend on hold.

This is really sux.
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