FlyerTalk Forums - View Single Post - No more apology emails?
View Single Post
Old Mar 10, 2012, 4:26 pm
  #5  
FriendlySkies
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558
Got an unsolicited email from UA this past week for a flight over cutover weekend.

It came from "PACPRUreply <UnitedApology AT united dot com>

Dear FS,

I regret to learn about the inconvenience you had experienced on flight
number xx on March xx.

I am sure it was disappointing.

While we can not make up for the inconvenience that you had experienced,
in an effort to express our sincere apologies, I would like to present
you with an electronic travel certificate worth $200. To redeem your
certificate on united.com and ensure the value is calculated properly,
please enter the certificate number on the home page Fare Finder box or
on the Create Itinerary: Shop for flights screen located under Planning
Travel. Your certificate will only be redeemed if you select Purchase.

As a 1K member of our Mileage Plus Program, you are especially important
to United. And we'll do our best to see that your future flights with
us match our standards for quality travel experiences.

Regards,

xxx xxx
United Airlines Customer Care
FriendlySkies is offline