Here is a hypothetical situation to consider that would apply for all Premier levels within the window of days for CPUs to occur:
Let's say I have a flight March XX, more than 10 days after merging systems to SHARES. As a 1K, I am supposed to be on the waiting list for a CPU as I have an eligible fare for the CPU upgrade. I am in economy and there is no business class.
I received my new 1K card for 2012 and my status on the website shows 1K.
On March 10, 96 hours + 30 seconds before flight departure I check RN inventory, from which CPUs are supposed to come. Let's say it shows RN inventory has 1 seat.
As a 1 K, my CPUs are supposed to clear at 96 hours.
After 96 hours before flight, I check RN...it still shows 1 seat in RN, and I have not been upgraded to First Class.
After 90 hours before flight, I check RN...it still shows 1 seat in RN, and I have not been upgraded.
After 73 hours before flight, I check RN...it still shows 1 seat in RN, and I have not been upgraded. (At 72 hours, Premier Platinums begin their CPUs.)
Why, as a 1 K, have I not been upgraded if the seat is there?
Do I call 1K phone line and ask why? Can they "force" the upgrade to go through?
Should I have called earlier? If so, when should I have called, since I understand that these "sweeps" can occur at any time.