Originally Posted by
drowelf
Sorry, but my experience that is not the way the legacy system worked. I've been flying CO Metal into and out of Canada at least twice a month for the last decade and this is the very first time I have been unable to print a boarding pass via OLCI.
It's probably because you travel so frequently that you haven't needed to "refresh" your passport information. You probably had your passport swiped or entered by an agent once a few years ago and forgot about it.
It was definitely a known Continental practice, started a few years ago, as per this 2008 post (#9 in the thread) from UA Insider (technically, CO Insider at that time):
http://www.flyertalk.com/forum/conti...l#post10538073
I fly Canada-US usually at least monthly, though more UA than CO, so sometimes I've been required to have the passport re-scanned, and then I can continue to check in online again for a while.
It's very annoying when it happens and I don't know why only CO had this rule.