To follow-up on my previous post, I'm a long-time cardholder (grandfathered 2pts/$ card) and have redeemed thousands of dollars in rewards with Travelocity. Despite all of this, flight rewards are broken for me. The button is there and I can select my redemption, but it will not impact the transaction.
I recently tried and failed to redeem points for a flight. (See previous post.)
I e-mailed CS and got a form letter back.
Finally, yesterday, my reward was processed.
So, for the moment, it appears that they'll keep handling this manually. I would like them to get this fixed soon, though, as the ease of redemptions was (once upon a time) one of the great features of this card.
Also, I still can't shake my fear on what they told my father-in-law about them doing away with flight rewards soon. On the other hand, Barclays seems to have a single CS pool and a dozen different cards, so perhaps the agent simply got confused about program details.