Hi Everyone, I realize that many of you here are ready and prepared for the 2012 MileagePlus program benefits to begin on March 3rd. We’ve started mailing Premier status credentials for 2012 that you should be receiving soon. Also, starting today we’ll begin sending out an email with some final reminders and details. Here are a few of the highlights:
- If you don’t already have it, you’ll see your new MileagePlus account number. For those of you who have only a MileagePlus account, you’ll be able to retrieve your new number by logging in to view your personalized merger update page. Your new number will be valid for use starting March 3rd. Remember, if you already have a OnePass account number, it will become your MileagePlus account number.
- Effective March 3, you’ll need to know your PIN when calling us to update account information or withdraw miles. Your PIN is not required for any online transactions or updates, though it can always be used as an alternative to your password when logging into your account.
Worth noting: For security reasons, we can’t display your PIN on united.com. So, if you are a MileagePlus-only member who was assigned a PIN, you can simply go online to reset it and it will be emailed to you. You won’t need to know your current PIN to reset it, but, the key is to make sure you have a valid email address in your profile. If you already have a PIN and have forgotten it, this is also the best process to follow. If you have a OnePass account, that PIN will remain valid.
- Not all billing information will be carried forward. For those of you who have billing information stored in your united.com profile, this data will not be migrated to the new platform for security reasons. Just a heads up that you’ll have to re-enter it after March 3.
- Some capabilities will not resume immediately. As part of our system conversion, the process to credit flights will be paused for a few days. And, the ability to redeem Star Alliance Upgrade Awards will be unavailable for a few weeks.
The
personalized page has a lot of important information about password, website migration and our transition weekend. As always, thanks for your support and continued feedback.
Shannon Kelly
Director, Customer Insights
United Airlines