Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
I am delighted to hear they are hiring more agents...the funny (not) thing is that, just last week, our UA sales rep told us that he was assured by his managers that there has not been any problems or delays in calling CO's contact centers...elite or non-elite!!...The four people is the room just looked at each other in stupefied amazement!
Last week, I was informed that Res agents are going to be bearing some of the load previously carried by UA CSRs at airports with the changeover to SHARES...could this be the rationale of the new hires? If it is, isn't it "too little , too late"?