Originally Posted by
Connecta
Maybe simply ask Chartis, Zurich and AMEX how they handle their claims. Could be that their SOS hotline number is the same as for US and Swiss-issued insurance policies, etc.
Amex Plat Charge goes to (852) 2861 9281 during HK office hours (which seems to be a locally-staffed desk) but gets routed overseas via PTS/CTS after hours.
Chartis goes to (852) 3516 8699 which also has an overseas ring tone when I call them now. They advertise this is part of their "Travel Guard" offering which appears to be a global service
http://www.travelguard.com/
Dunno how to test Zurich - fakecd?