Fare bucket difference between Delta.com and CSR
Wanted to change a flight, so looked at Delta.com for my new date. My current reservation is an "L" ticket and the website showed the lowest price as a "Q" with the famous "Only 1 ticket left at this price." Anyway, couldn't change it online, so I called. CSR says "we have that same class ticket available (L), so all you have to pay is the change fee."
Is this normal? I don't change a lot of tickets, but from now on I'll be sure to do it over the phone.