Originally Posted by
colvospass
The plot thickens. I just called to ask about a more favorable flight option. I had gotten numbers for international travel and domestic travel off of the Continental onepass "use your miles">"reward travel" webpage. Both numbers got to the same recording: "Due to high call volume, we are unable to take your call". And then proceeded to describe various places on the website where my questions could be answered. That was a first! Not just a warning about long hold times, but "we can't take your call".
Just call the regular CO reservations number (if you're not Elite).
Sorry about the difficulty getting through, but that's sometimes a cost of doing business with CO.