FlyerTalk Forums - View Single Post - ARCHIVE: Guide to, and listing of, compensation (2012)
Old Feb 12, 12, 7:31 am
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Originally Posted by pkerr View Post
STL went mechanical and they can't get me to RNO until 8:00 pm instead of 1:00 pm. Any rules regarding delays and what they are "supposed" to do compensation wise? Thanks
Here's the rules from the conditions of carriage. Check the compensation thread for what others in a similar situation have received (mostly miles). Could they reroute you on UA or someone else?


American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.

We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.

When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.

In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.

American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.

Last edited by dstan; Feb 26, 12 at 3:39 pm Reason: added quote for merging
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