Originally Posted by tangoll

As I recall when first registering, the A3 FF number is 9 digits and given to you by the website, but the password is 4 - 7 digits (numbers only), which you decide and set yourself, and not given by the website.

So I think there must be some confusion on part of those contacting A3 and asking for a new password. I agree with the poster who said to register a new account, but make sure the first and last names you use are exactly the same as the name you use on the air ticket and boarding pass, as well as the name on other FF accounts.